Privacy Policy

Last updated: 20th June 2026 

At Moosewood, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have. We keep things simple, transparent, and in line with UK GDPR. 

1. Information we collect 

We may collect the following information when you interact with us: 

  • Information you provide directly Your name, email address, phone number, delivery details, or messages sent through our contact form or email. 

  • Order information Details needed to process and deliver your order. We do not store card details. 

  • Website usage data Basic analytics such as pages visited, time spent on the site, browser type, and general device information. 

  • Images or content you send us for example, if you share photos for custom orders. 

2. How we use your information 

We use your information to: 

  • Respond to enquiries and provide customer support 

  • Process and deliver your orders 

  • Improve our website, products, and customer experience 

  • Send updates or information you’ve requested (only with your consent) 

We do not sell or share your personal information with third parties for marketing. 

3. Cookies 

Our website may use cookies to help it function properly and to understand how visitors use it. You can disable cookies at any time through your browser settings. 

4. How we store and protect your information 

We store your information securely and only keep it for as long as necessary to: 

  • Fulfil your order 

  • Meet legal, tax, or accounting requirements 

  • Provide customer support 

We use secure systems and limit access to your information to those who genuinely need it. 

5. Your rights 

Under UK GDPR, you have the right to: 

  • Request a copy of the personal information we hold about you 

  • Ask us to correct or delete your information 

  • Withdraw consent at any time 

  • Object to or restrict certain types of processing 

To make a request, please contact hellomoosewood@outlook.com 

6. Third‑party services 

We may use trusted third‑party providers for: 

  • Payment processing 

  • Website hosting 

  • Analytics 

These providers only receive the information necessary to perform their services and must keep it secure. 

7. Contact us 

If you have any questions about this privacy policy or how your information is handled, please contact: 

Moosewood, Burgess Hill, West Sussex. Email hellomoosewood@outlook.com